Returns and refunds

Unopened items

30 days from delivery, full refund. The box needs to be sealed and unused. Email us first and we'll send return instructions.

Opened items

We can't accept these back. It's a topical medicine and hygiene rules don't allow resale once a seal is broken. This is standard across UK retailers for this category and it's not us being difficult.

If something arrives damaged or wrong

Photograph it and email us within 48 hours. We'll replace it or refund you, and you won't be paying return postage for our mistake.

Your statutory rights

Nothing here affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

How to start a return

Email [email] with your order number and what's wrong. We reply within one working day.